FAQ’s

FAQ’s2026-04-23T08:58:40-04:00

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What types of ice do you sell?2026-05-08T12:49:57-04:00

We manufacture a variety of ice, including bagged ice, block ice, ice luges, craft cocktail clear ice (e.g., King Cubes, Spears, and Regular Cubes), as well as bulk ice for both commercial and personal use.

What is the minimum order for delivery?2026-04-02T21:21:51-04:00

For one‑time or as-needed deliveries (non‑contracted customers), the minimum delivery is 450 lbs of ice (15 – 30 lb bags).
Minimums and pricing for ongoing customers may vary—please contact your sales representative for details. Click here for contact information.

Do you sell ice 24/7?2026-05-27T09:32:14-04:00

Yes! Ice is available 24 hours a day, 7 days a week through our self‑service vending machines at our Weymouth* (1080 Washington Street, Weymouth, MA) and Brockton** (27 Lawrence Street, Brockton, MA) locations. Click here for our store hours.

*Credit card only
**Cash only

Do I need to place an order to pick up ice?2026-04-02T21:22:16-04:00

No, ice is available for walk‑in pickup at all of our locations. No call ahead is needed.

Do you deliver ice to all New England?2026-05-08T13:36:07-04:00

We deliver ice throughout Rhode Island and serve the majority of Massachusetts and Connecticut.

If you’re unsure whether we will deliver to your location, please contact us—we’re happy to help.
Do you offer ice delivery for short‑notice or one‑time needs?2026-03-31T14:08:41-04:00

Yes, we provide short‑notice ice delivery to stores, bars, restaurants, and events. The minimum delivery for non‑contracted customers is 450 lbs of ice (15 – 30 lb bags). Click here for contact information.

Should I call ahead to order a luge?2026-03-31T14:08:51-04:00

We do ask that you give us a call ahead of time for a luge to make sure we have one in stock. We try to keep a few on hand, but if you call ahead, we can put one aside.

Is Ice Really “Food”?2026-03-31T14:09:02-04:00

YES! Just like any other food or beverage product you consume, ice is considered a food and is recognized as such by the FDA. That is why IPIA-accredited packaged ice manufacturers are held to rigorous requirements through our Packaged Ice Quality Control Standards. These standards address every step of the manufacturing process, from water quality and production practices to handling, storage, and distribution.

What does the IPIA Seal of Accreditation guarantee?2026-04-01T08:58:15-04:00
When you see the IPIA Seal of Accreditation on a bag of ice, you can be confident that:
  • The ice is safe and free from contaminants
  • It is produced under strict sanitation protocols
  • The entire manufacturing process meets high safety and hygiene standards
What is Regular Cube ice?2026-04-17T10:08:11-04:00

Our Regular Cube is a classic craft 2-inch cube—the standard behind the bar. Ideal for most glassware, it’s a reliable choice for bartenders everywhere. Its crystal‑clear appearance enhances every drink. Click here for your free quote.

What are the dimensions of Regular Cube ice?2026-04-17T10:08:05-04:00

2″ × 2″ × 2″

What is King Cube ice?2026-05-12T10:59:09-04:00

The King Cube adds extra height to your cocktails. With the same 2″ × 2″ base as our Regular Cube but a taller profile (2.5″), it’s perfect for classic cocktails and slow dilution. Its crystal‑clear appearance makes every drink stand out. Click here for your free quote.

What are the dimensions of King Cube ice?2026-04-17T10:08:22-04:00

2″ × 2″ × 2.5″

What are Spear ice cubes?2026-04-17T13:14:00-04:00
Our Spear ice cubes are crafted specifically for highball glasses. Sleek and elegant, they provide long‑lasting cooling while preserving the flavor of your drink. Crystal‑clear and refined, they elevate every sip. Click here for your free quote.
What are the dimensions of Spear ice cubes?2026-05-08T12:55:35-04:00

1.35″ × 1.35″ × 5″

Do you sell dry ice?2026-04-14T09:48:13-04:00

Yes, dry ice is available at our Springfield location only, located at 676 Page Boulevard, Springfield, MA.

Do you sell propane?2026-04-14T09:49:31-04:00
Yes! We sell propane at the following locations:
Propane tank exchanges:
  • Weymouth, MA – 1080 Washington Street *Self-service location only
  • Brockton, MA – 27 Lawrence Street
Propane tank fills:
  • Springfield, MA – 676 Page Boulevard

Click here for store hours.

What are the Shipping & Receiving hours for Cold Storage?2026-03-31T14:24:03-04:00

The Shipping & Receiving hours are 7AM- 3PM Monday through Friday.

Are appointments needed for Cold Storage?2026-05-27T09:20:47-04:00
No, appointments are not required, but highly encouraged – to make an appointment please email coldstorage@easternice.net.
Are you taking on new ice customers?2026-04-02T21:24:37-04:00

Yes! We’re always happy to discuss your ice needs. Please call us 508-672-1800 or 1-800-ICE-CUBE, and our team will be happy to assist you.

Do you deliver ice to convenient stores, bars and restaurants?2026-04-01T13:24:23-04:00

We’d be happy to help with your delivery needs. Please call us 508-672-1800 or 1-800-ICE-CUBE to speak with our team about availability and delivery options.

I’m a catering company and need ice for my next event. Can you help?2026-04-02T21:24:18-04:00

Yes! We provide ice for catering companies and events of all sizes. Please call us 508-672-1800 or 1-800-ICE-CUBE, to discuss your even needs with our team.

Do you sell coal?2026-04-07T10:41:22-04:00

Yes! We sell Pea and Nut coal, available by bag or by ton. We deliver to both residential customers and retail stores. Delivery options are available. Click here for information.

Do you sell wood pellets?2026-04-02T21:19:31-04:00

Yes! We offer both softwood and hardwood pellets, available by bag or by ton. We deliver to both residential customers and retail stores. Delivery options are available. Click here for information.

Do you make home deliveries?2026-04-13T10:23:58-04:00

Yes, we offer pallet delivery of our heat products (with the exception of propane). Delivery rates may vary.

Is there a minimum delivery for home deliveries?2026-04-13T10:24:07-04:00

Yes, a minimum order of one (1) ton is required for home delivery of all heating products.

Do you sell alternative heating products?2026-04-01T13:29:54-04:00

We sell hot bricks, wood pellets, coal, kiln dried bundle firewood, and kindlling. Click here for more information.

Do you sell firewood?2026-04-01T13:32:13-04:00

Yes! We offer USDA‑certified, kiln‑dried bundled firewood, perfect for fireplaces, fire pits, and outdoor use. Firewood is sold by the bundle or pallet. Delivery options are available.  We deliver to both residential customers and retail stores.

How do I order heating products such as coal, pellets etc.?2026-04-13T10:26:13-04:00

You can place an order by calling us at 508-672-1800 or 1-800-ICE-CUBE. Our team will be happy to help.

Are you taking on new Cold Storage customers?2026-05-27T09:20:04-04:00

Yes! We’re always happy to discuss new cold storage opportunities. Please email coldstorage@easternice.net.

I need a rental for my next event. What should I do?2026-04-10T12:03:45-04:00

Simply reach out to our team! We’ll be happy to provide availability and pricing based on your event needs. Click here for contact information.

Do you only offer refrigerated freight?2026-04-12T16:07:40-04:00

No. In addition to refrigerated freight, we also offer dry freight trailers.

How far does your logistics team deliver?2026-05-12T11:00:40-04:00

We provide delivery services throughout the New England states and Eastern New York.

Do you handle LTL or same‑day freight?2026-04-12T16:08:35-04:00
Absolutely! We offer LTL shipments and same‑day freight services.
What is the minimum order for delivery for Craft Cocktail Ice?2026-05-12T11:01:10-04:00

The minimum delivery for the craft cocktail ice is one box.

What kind of ice do you sell in your 24‑hour vending machines?2026-04-27T13:22:31-04:00
We offer different products and payment options by location:
Brockton location
  • 5 lb bagged ice
  • 16 lb bagged ice
  • 20 lb ice blocks
  • Payment: Cash only
Weymouth location
  • 16 lb bagged ice
  • Propane
  • Payment: Credit cards only
Please click here for our locations.
I’m hosting an indoor party and need help figuring out how much ice to buy. What should I plan for?2026-04-27T13:22:37-04:00
A good rule of thumb is to plan your ice based on how it will be used:
  • 2 lbs per person for chilling drinks
  • 1.5 lbs per person if you’ll be using ice mainly to make mixed drinks
  • 3.5 lbs per person if you’ll be doing both
Keep in mind that the type of event, the length of the party, and warm weather may require additional ice. When in doubt, it’s always better to have a little extra than to run out.
Can I pick up a box of Craft Cocktail Ice at one of your locations for my restaurant or my event?2026-05-12T11:01:23-04:00

Yes! You can pick up a box of any of our products—including King Cubes, Spears, or Regular Cubes at our Brockton or Fall River locations. Delivery options are also available if you prefer.

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